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Our customer service develops and coordinates all activities related to the management of the internal relationship with customers, integrated within the shopping area.

Price and order requests

  • Orders

    Receiving orders and loading them on the system

  • Non existant Products

    Evaluation of faults and proposal for alternative products

  • Monitoring requests

    Monitoring and closure of requests

  • Commercial support

    Backup support to sales teams

  • Alternative Products

    Suggesting provisioning products ordered and with no existence

  • Requests

    Response to requests and coordination in product suggestion to the business areas

  • Client and Orders

    Regular contact with customers for the collection of orders

Promotions and products

  • Telemarketing

    Conducting telemarketing campaigns for customers

  • Mailings

    Sending promotional mailings

client support

  • Mailings

    Sending promotional mailings

  • Mailing

    Sending promotional mailings
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